We just wanted to take a quick opportunity to update our client-base on some changes that are happening over the next 2-3 weeks.
We are happy to announce the opening of a second shipping/fulfillment centre in Ottawa, Ontario. This will operate in tandem with our Chilliwack, BC warehouse. Customers with delivery addresses east of Manitoba will be serviced from this new location. This will allow us to better service our east coast customers by cutting shipping time in half for those residing in the regions of Ontario, Quebec, and Eastern Canada. Fulfillment out of this location will be available as of November 1st. For an additional charge we will be offering same day delivery through Purolator's Same Day service, limited to the Ottawa region.
Additionally, as of November 1st, we will be moving our manufacturing operations to a new state of the art ISO 6 (ISO 5 pending new additions) cleanroom and laboratory facility in Ajax, Ontario; which is currently being developed and certified by one the most reputable biological contamination and cleanroom evaluation firms in the country. ISO 5 exceeds -- by a significant measure -- what would be considered appropriate for the safe development and manufacture of e-liquids. Cleanrooms of ISO 5 classification are environments which contain a maximum particle concentration limit of less than 29 particles (>5μm) per cubic meter of air; which effectively prevents exposure of our e-liquids to contaminants and foreign particles.
Furthermore, we will be making available on our website, full analytical-chemistry reports for each of our products, per batch; with testing currently underway by the University of Montreal's Regional Mass Spectrometry Centre. Amongst other things, this will provide us with full analysis (including but not limited to Sucrose, Fructose, Acetoin and others), as well accuracy reports of the nicotine concentrations levels in our products.
We are committed to the health and safety of our customers, and we feel that these extra measures will provide some peace of mind to all those who purchase from us.
We'd like to thank everyone who has supported us to date! The love and community support has been unreal, and very humbling.
Cheers and Enjoy the weekend!
-Laz and Adam